Front End

Contextual instructions

The platform allows to create and adapt contextual instruction, every time it is needed, to support the user in the filling in process.


Everytime it is possible, the form provides a field list instead of a string field. Everytime a post code is needed,for instance, the user will find a field "list". Typing the first letter or number in the field only, the corresponding results in the list will appear, leading the user to the right selection. In this way, you both reduce the time needed to fill in a form and reduce the chances of submitting forms that contain unintentional mistakes


Sometimes local authorities request data that the user might find hard to find or calculate.

Let's take for instance the case of a bar manger who needs authorisation to put tables and chairs in the square opposite the venue. He knows how big the tables are but can't easly calculate how big the total portion of that square is that he needs.

 The platform allows him to easily calculate this kind of data combining maps and automatic calculation funcionality. Knowing the dimensions of chairs and tables, the bar manager can draw and put on the map of that square everything he needs and then calculate automatically how big the public space is that he needs to use.

Thanks to this functionality time needed to get the right info is reduced and the unintentional errors are decreased.

Dynamic sections

Coping with forms that take too long to fill will upset and frustrate users. They just need to see what is essential for their situation, or they'll get confused or even worse, lost.

The platform shows just the fields that each user needs to fill, hiding the others. Additional fields and modules will appear only if certain special conditions are satisfied.


Different kinds of mandatory fields

One of the most frustrating experiences for the user is spending a lot of time filling in a complicated and boring form and then losing all the entered data because of a network or electrical fault.

In every single form on the platforms, the user will find two different types of mandatory fields. The red ones need to be completed to be able to submit the form, the blue ones (usually essential) are needed to save the form at different stages of completion.

A copy of every form started will be saved and is always available in a special private area. The submitted forms will always be visible as well even if they are not editable anymore. By accessing the personal area, every user can monitor the status of every single request sent through the platform. E-mail notifications will be automatically sent every time the status changes or every time an amendment or additional information/action by the user is required